Frequently Asked Questions

Everything you need to know about your new companion.

How long will it take to receive my order?

Standard shipping typically takes 7-15 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure encrypted payment gateways to ensure your data is always protected.

Is the packaging discreet?

Yes, privacy is our priority. All items are shipped in plain, unmarked boxes with no mention of the brand or contents on the exterior label.

What is your return policy?

Due to the intimate nature of our products, we can only accept returns on unopened and unused items within 30 days of delivery. Please contact support for a return authorization.

How do I clean and maintain my doll?

We recommend using mild antibacterial soap and warm water after every use. Ensure the product is completely dry before storing it in a cool, dry place away from direct sunlight.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that customers are responsible for any local customs duties or import taxes that may apply upon arrival.